Strategic Leadership

• Identify and lead strategic projects to enhance Cyberint’s platform scalability, reliability, and operational efficiency.
• Develop and execute a roadmap for critical infrastructure and DevOps initiatives that drive business success.
• Collaborate with senior stakeholders to align projects with organizational priorities and deliver measurable outcomes.

System Reliability & Uptime

• Lead initiatives to ensure system reliability, minimize disruptions, and maintain high availability for Cyberint’s SaaS platform.
• Establish and manage proactive monitoring, alerting, and preventive maintenance strategies.
• Drive incident prevention efforts, ensuring robust failover and disaster recovery mechanisms.
• Develop and maintain playbooks to enable rapid diagnosis and resolution of issues.

Automation, Infrastructure as Code (IaC), & Self-Service Enablement

• Champion the adoption of automation and IaC to streamline infrastructure management and deployments.
• Build and enhance self-service tools and frameworks, empowering R&D teams to operate independently with minimal reliance on DevOps.
• Continuously improve CI/CD pipelines to optimize deployment speed and reliability.

Collaboration & Support for Self-Sufficiency

• Collaborate closely with development, QA, and support teams to deliver tools and frameworks that promote team autonomy and efficiency.
• Advocate for cross-functional engagement to align operational processes with R&D objectives.
• Provide training and mentorship to teams on using DevOps tools effectively.

Accountability, Ownership, & Scalability

• Take ownership of all systems and infrastructure, ensuring solutions are scalable, resilient, and aligned with Cyberint’s growth objectives.
• Establish clear accountability frameworks for maintaining infrastructure and delivering on key projects.
• Design and execute a roadmap to support self-service-oriented and scalable solutions.

Your Role and Impact

As a pivotal member of our team, you will drive Cyberint toward its ambitious engineering goals, collaborating extensively across the organization with teams from Product Development to Security Research and Analysts. Your role will span the full software development lifecycle, encompassing design, architecture, and production deployment. This position demands a blend of robust development skills and technical problem-solving prowess.

Key Responsibilities

• Spearhead end-to-end development of software components, from initial design through to architecture and production deployment.
• Collaborate closely with cross-functional teams, including Product Managers, Security Researchers, and Analysts, to achieve seamless integration and alignment with company objectives.
• Employ state-of-the-art technologies to enhance our Threat Intelligence solutions, ensuring scalability, reliability, and effectiveness.

Your Role and Impact

As a pivotal member of our team, you will drive Cyberint toward its ambitious engineering goals, collaborating extensively across the organization with teams from Product Development to Security Research and Analysts. Your role will span the full software development lifecycle, encompassing design, architecture, and production deployment. This position demands a blend of robust development skills and technical problem-solving prowess.

 

Key Responsibilities

• Spearhead end-to-end development of software components, from initial design through to architecture and production deployment
• Collaborate closely with cross-functional teams, including Product Managers, Security Researchers, and Analysts, to achieve seamless integration and alignment with company objectives
• Employ state-of-the-art technologies to enhance our solutions, ensuring scalability, reliability, and effectiveness

• Grow MSSPs consumption (A RR) in the Americas (Canada, USA, LATAM) 
• Oversee the entire MSSP lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals  
• Lead MSSP Sales enablement and Sales performance monitoring and optimization 
• Create with MSSPs Joint demand generation activities - marketing and promotion 
• Develop MSSP Channel strategy and planning 
• Handle channel conflict resolution and issue management 
• Own MSSP Feedback Loop - Gather and channel customer feedback, reinforcing their voice within Cyberint’s framework
• Spearhead internal process enhancements tailored to MSSP requirements

• Pipeline generation, qualification, enrichment, and execution
• Deals driving (commercials, negotiation, procurement)
• Identifying key customers feedback / requirements and reporting back to product/marketing
• Represent at conferences, attend webinars, meetups, and contribute to overall brand and awareness
• Building local channel partners ecosystem to facilitate deals
• Solutions renewals
• Geography: UK & I

• Pipeline generation, qualification, enrichment, and execution
• Deals driving (commercials, negotiation, procurement)
• Identifying key customers feedback / requirements and reporting back to product/marketing
• Represent at conferences, attend webinars, meetups, and contribute to overall brand and awareness
• Building local channel partners ecosystem to facilitate deals
• Solutions renewals
• Geography: Germany / Austria / Switzerland

• Learning the customer needs and PIRs, configuring their tailored environments in the ERM intelligence platform and supporting the customers with tuning/training throughout engagement
• Monitoring and analyzing threats targeting customers, or issues in their digital exposure, in order to produce actionable intelligence alerts and reports.
• Investigating intelligence sources, threat actors, attack tools and techniques
• Identifying and developing ERM data sources to collect the most relevant intelligence (darknet, forums, social media, marketplaces, etc.) as well as creating and maintaining avatars on these.
• Developing the proprietary intelligence platform by surfacing new modules, capabilities and features
• Joining meetings with prospects and clients to present deliverables.
• Drive cooperation & feedback loops with other ERM teams

• Learning the customer needs and PIRs, configuring their tailored environments in the ERM intelligence platform and supporting the customers with tuning/training throughout engagement
• Monitoring and analyzing threats targeting customers, or issues in their digital exposure, in order to produce actionable intelligence alerts and reports.
• Investigating intelligence sources, threat actors, attack tools and techniques
• Identifying and developing ERM data sources to collect the most relevant intelligence (darknet, forums, social media, marketplaces, etc.) as well as creating and maintaining avatars on these.
• Developing the proprietary intelligence platform by surfacing new modules, capabilities and features
• Joining meetings with prospects and clients to present deliverables.
• Drive cooperation & feedback loops with other ERM teams

• Supervise, coach, and mentor a team of Tier 1 - Tier 3 Technical Support Engineers
• Monitor and evaluate the performance and productivity of the team and provide feedback and guidance
• Handle escalated technical issues on complex systems and resolve them in a timely and professional manner
• Establish and maintain best practices and procedures for technical support
• Take an active role in continuously improving our product by interacting directly with our customers and our Developers & Cyber Teams, to make sure our company meets its ambitious goals.
• Work in a fast-paced environment and handle multiple priorities with a sense of urgency.

• Monitoring customer environments on ERM intelligence platform and producing actionable intelligence alerts and report
• Investigating urgent issues affecting customers such as cyber attacks and incidents, including threat actors, attack tools and techniques 
• Resolving Tier 1 technical issues customers may experience on ERM intelligence platform
• Answering customer follow-up requests regarding intelligence alerts received
• Troubleshoot and fix technical issues on complex systems with a wide range of strategies and tools