• Developing and maintaining a close relationship with the customer throughout the whole customer lifecycle.
• Driving customer adoption of newly released product features
• Working closely with the Sales team on building customer strategies, ensuring new opportunities are identified and managed
• Taking part in the pre-sales process and handshake with Sales to ensure a smooth customer on-boarding
• Advocating customers’ needs, and influencing the product roadmap according to customers’ priorities
• Ensuring customers are ready to be a reference for Sales & Marketing efforts
• Maintaining and overseeing product knowledge-base guides and leading the development of a support community 

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

• Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
• Become the main point of contact for technical services delivery
• Take full ownership of your accounts by providing leadership and ensuring customer’s best interest takes priority
• Develop a deep understanding of customer’s technical environment, primary pain points, and all business challenges
• Advise customers by providing technical information, guidance, and support
• Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
• Identify service opportunities for the sales/account team
• Proactively monitor customer’s environment to prevent major issues and assist support teams on any active problems
• Provide reports and proactive communication regularly to the customer, sales/account teams, and management
• Manage multiple projects from different customers and manage your own schedule to meet Check Point’s ATAM requirements

• Lead the AI Acceleration Group
  • Manage and grow multiple teams — working through team leads and tech leads — responsible for building and running AI tooling and enablement programs across SASE R&D.
  • Define the group's roadmap, prioritize quarterly goals, and translate OKRs into executable engineering plans.
  • Operate as both a technical leader and a people manager — you stay close to the work and invest in your team's growth.
  
  Drive the Agentic and AI Journey in the SASE Product
  • Partner with SASE product and engineering leadership to identify and drive high-impact opportunities to embed AI and agentic capabilities into the product.
  • Lead proof-of-concept initiatives, shape the technical approach, and guide teams from early exploration through to production delivery.
  • Serve as the bridge between the fast-moving AI tooling ecosystem and the practical realities of building a large-scale security product.
  
  Own the AI Engineering Foundation
  • Ensure SASE R&D has the platforms, tooling infrastructure, and architectural standards needed to build and operate AI-native workflows at scale.
  • Define standards for agentic integrations, tool connectivity, and developer-facing surfaces — so teams can move fast without reinventing the wheel.
  • Ensure all platforms operate within SASE R&D's security and compliance requirements.
  • Stay current on the rapidly evolving AI tooling ecosystem and bring informed, opinionated recommendations to leadership.
  Drive Adoption at Scale
  • Design and run enablement programs — workshops, onboarding journeys, and learning paths — that make AI tooling a natural part of how SASE R&D engineers work every day.
  • Track adoption, measure impact, and use the data to continuously improve — making sure the investment in AI tooling translates into real, visible productivity gains.

What you’ll do

• Work directly with business teams to implement AI solutions in real workflows
• Build and deliver end-to-end solutions (agents, automations, tools)
• Drive adoption and validate impact through real usage
• Iterate quickly based on feedback and needs
• Bridge between business problems and technical implementation
• Identify repeatable patterns and feed them back into the broader platform

What You'll Do:

• Build AI infrastructure — Design and develop the foundational tools, frameworks, and pipelines that power the group's AI capabilities, with a focus on LLMs and Generative AI.
• Enable AI across the team — Act as the group's AI enablement engine: establish best practices, create internal tooling, and uplift teammates to work effectively with AI systems.
• Own AI agents & agentic workflows — Design, implement, and iterate on autonomous agents and multi-step AI pipelines integrated with a variety of tools and environments.
• Bring AI to production — Take models and capabilities from prototype to production-grade systems — reliable, scalable, and observable.
• Shape the big picture — Contribute to the group's AI strategy, not just its execution. We want someone who asks "why" before diving into "how."
• Stay ahead of the curve — Continuously research and evaluate emerging AI techniques, models, and tools — and bring what's relevant back to the team.
• Collaborate and communicate — Write clearly. Think clearly. Work closely with researchers, engineers, and product stakeholders to align on goals and drive outcomes.

Architect the AI Transformation Framework

• Design and own the end-to-end architecture that enables the company’s AI Transformation vision - spanning data, models, pipelines, APIs, and governance layers.
• Define blueprints and integration standards to embed AI and automation throughout the SDLC, from ideation to delivery.

Build Generative AI Platforms and Central Services

• Lead the design and implementation of the AI Enablement Platform and central AI services powering transformation initiatives such as Agentic Workflows and the Knowledge Hub.
• Create scalable, secure, and modular AI components that can be leveraged across product lines and engineering domains.
  
  
• Partner with infrastructure, platform, and security teams to operationalize LLM-based services, retrieval systems, and agentic automation flows.

Drive Strategic Transformation Projects

• Lead cross-functional initiatives that deliver tangible operational and business impact - improving speed, quality, and cost-efficiency across the product organization.
• Develop strong business cases and ROI frameworks to prioritize and communicate transformation value at the executive level.
• Translate successful outcomes into reusable playbooks and AI cookbooks that scale across teams, roles, and product domains.

Technical Leadership and Enablement

• Act as the senior technical authority and coach for AI transformation initiatives, guiding teams through architecture reviews, proofs of concept, and scale-up phases.
• Mentor internal architects and tech leads to develop AI-native architectural competencies.

• • Pipeline generation, qualification, enrichment, and execution
  • Deals driving (commercials, negotiation, procurement)
  • Identifying key customers feedback / requirements and reporting back to product/marketing
  • Represent at conferences, attend webinars, meetups, and contribute to overall brand and awareness
  • Building local channel partners ecosystem to facilitate deals
  • Solutions renewals
  • Geography: Iberia Spain

• • Pipeline generation, qualification, enrichment, and execution
  • Deals driving (commercials, negotiation, procurement)
  • Identifying key customers feedback / requirements and reporting back to product/marketing
  • Represent at conferences, attend webinars, meetups, and contribute to overall brand and awareness
  • Building local channel partners ecosystem to facilitate deals
  • Solutions renewals
  • Geography: Poland