Job Opportunity


Position Title:
Senior Technical Services Engineer - Strategic Accounts
ID:
8585
Location:
Tel-Aviv, Israel
Category:
Technical Services

Responsibilities

Why should I Join Check Point Diamond Support: 

  • Get a golden opportunity to be the Diamond Account Manager for the biggest Enterprise IT departments around the world
  • Get experience with the Security products of the leading vendor in the Cyber Security industry
  • Challenge yourself on daily basis with complex technical issues
  • Join a team of motivated, fun and creative minds
  • Build a long term career at Check Point with multiple options for future growth

Role description:

  • Act as the Technical Services Account Manager for the most exclusive customers world wide
  • Represent Check Point Diamond Services in the most professional and service oriented manner
  • Deliver technical support with the highest service standards for all outstanding technical issues
  • Conduct frequent on-site visits at the Diamond customers premises for the purpose of troubleshooting, upgrades & migrations, frontal training, and more…
  • Engage in weekly/bi-weekly follow-up calls with the Diamond customers’ technical teams
  • Deliver quarterly QBR reports
  • Build and maintain hotlabs for the Diamond customers’ most crucial Check Point estate

#LI-BI1

Desired Background
  • Very good English skills (Spoken and written)
  • Customer orientation & experience with direct face to face service
  • Availability for travelling abroad to customers sites – Frequency of flights is fair
  • Thorough knowledge with Check Point products hands-on wise - A big advantage.
  • Familiar with Security products.
  • Willingness to learn new technologies, self-learner
  • Experience with IP based networks, network design, and security products
  • Experience with several different operating systems: Unix- based, Windows platforms.