Job Opportunity

Position Title:
Mobility, Customer Success Representative
Tel-Aviv, Israel

  • Engaging with Field Sales team after an order is placed and document the customer’s details
  • Establishing a trustworthy relationship with the customer based on knowledge
  • Educating customers on how to onboard devices to their new environment
  • Provide support for basic issues, and escalate to Technical Support all other issues.
  • Providing additional training as needed to customers
  • Liaise with Customer Reference team once the customer is successfully on-boarded
Desired Background

Check Point seeks candidates with up to 2 years’ experience in a customer success, client services or account management position and with the following characteristics:

  • 0-2 years of relevant experience.
  • Enthusiastic team player with a passion for technology and customer service
  • Solution-minded professional with a drive to deliver value to demanding customers
  • Very personable and can establish a rapport with a customer over the phone and email
  • High Tech markets knowledge and interest
  • Strong verbal and written communication skills in English (additional languages – an advantage)
  • Prepared to contact customers directly by phone and email
  • Persistent and goal-focused
  • Candidate must have a strong sense of professionalism
  • Travel required - ~50% at peak periods