Email Security Support Engineer

Entry Level

United States: Irving TX

Email Security | Full Time | Job Id: 17988 Now Available Entry Level

Your Team

Please note that we are open to 100% remote.


We are looking for a Technical Support Engineer to join our Email Security Team - Avanan.

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

Your Impact & Responsibilities

As a Technical Support Engineer, you will be a core team-member responsible for:

  • Track and triage customer support tickets
  • Interact with customers for analysis and resolution
  • Troubleshoot problems and identify solutions
  • Collaborate with our software engineers to help resolve problems 
  • Maintain customer satisfaction while advocating quality in every aspect
  • Help drive the future of the product by collaborating with our engineering and product teams
  • Play a crucial role in incident management response 

Your Knowledge & Skills

  • Experience in Python and Bash 
  • Experience with querying using SQL
  • Experience in supporting SaaS-based products
  • Experience in working with a ticket/case management system (eg: Jira, Zendesk)
  • Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
  • Proficient at managing your own time and priorities and has a “let’s get it done” attitude  
  • Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
  • Adept at working remotely
  • Must speak fluent English

It would be great if you also have:

  • Experience of working with Linux
  • Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365
  • Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
  • Bachelor’s Degree in Computer Science or a related field a plus
  • Team player spirit!
  • Believe in learning new things every day.
  • Must be eligible to work in the US without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

The wage range for this position takes into consideration a variety of factors in determining your pay. We'll consider your location, experience, certifications, and other business and organizational needs. The wage disclosure has not been adjusted for applicable geographic differentials associated with the location at which this position may be filled. A reasonable estimate of the current base wage range for this role is $66,000.  In addition to the base compensation, certain roles are eligible for additional compensation, including an annual bonus or sales incentive based on revenue or utilization, depending on the terms of the plan and the employee’s role. These awards are allocated based on individual performance. Benefits/perks listed here may vary depending on the nature of your employment with Check Point Software Technologies and the country/state where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, stock awards and an employee stock purchasing plan.

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