Job Opportunity

Position Title:
Account Specialist - temporary position
Tel-Aviv, Israel

  • Receive and process inbound phone calls, web requests and emails relating to questions our Value-Added Resellers (VARs), partners and customers have on our Technical Services programs, product licensing and our interactive User Center.
  • Develop an understanding of different services offerings and processes
  • Resolve service issues and licensing questions
  • Provide customer guidance on our User Center web site.
Desired Background
  • 1+ year’s meaningful Customer Service experience in a high volume technically oriented call center required.
  • proficient with Siebel or related contact management systems.  Familiarity with and competence in SAP will be a plus.
  • proficient with WWW, Microsoft Office Suite (Outlook, Word, and Excel).
  • Problem solving, adaptability & multi-tasking in a fast paced & changing environment.
  • Excellent attention to detail, good follow-through, organization, and analytical skills.
  • team player
  • Ability to construct clear written materials and email communications.
  • Strong desire to learn, grow, contribute and be part of a world-class team.
  • Driven, goal oriented and customer focused individual with entrepreneurial skills.
  • Fluent English (written and verbal)
  • Technical background is a plus.