Career Opportunities at Check Point Software

2 jobs

Email Securityx

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France: Paris, Italy: Milano, United Kingdom: London, Spain: Madrid

Email Security | Full Time | Job Id: 21720

Plan and execute a seamless post-sale onboarding process, transitioning the Avanan platform into production while providing initial training to customers.
Assist and track customers with the ongoing deployment and usage of Avanan’s products and services.
Author and contribute to knowledge base articles and user guides to support customers.
Lead crisis and incident response efforts, coordinating with the account team, technical support, operations, and engineering teams to ensure timely resolutions, while maintaining clear communication with customers.
Develop, execute, and maintain customer support channels, including email, chat, phone, text, social media, and on-site visits (when possible) to review support interactions, system status, major issues, upcoming releases, and other key information.
Collaborate with Marketing and Sales to measure customer satisfaction and collect feedback to drive improvements across the business.
Develop and nurture strong relationships with key customer decision-makers.
Identify new opportunities within existing accounts (Upsell/Cross-sell) and ensure account renewals.
Act as the internal customer advocate, liaising with other departments (Products, Engineering, Support) to prioritize field needs and align with the product roadmap.

Israel: Tel Aviv/ Hybrid (Israel)

Email Security | Full Time | Job Id: 21698

Track and triage customer support tickets
Interact with customers for analysis and resolution
Troubleshoot problems and identify solutions
Collaborate with our software engineers to help resolve problems
Maintain customer satisfaction while advocating quality in every aspect
Help drive the future of the product by collaborating with our engineering and product teams
Play a crucial role in incident management response